Refund policy
30-day first-jar guarantee
If you're not completely satisfied with your first jar of any NUTRILINQ formula, you can request a refund within 30 days of the purchase date. This applies to one-time purchases and to the first order of a Subscribe & Save subscription. The guarantee covers the first jar of each formula only; later orders of the same formula don't qualify.
How to request a refund
Email hello@nutrilinq.com within 30 days of purchase with your order number. We'll reply with next steps. Once we receive and check your return, we'll issue the refund to your original payment method within 14 business days. Shipping costs, taxes and duties aren't refundable.
90-day supply
If you purchased the Genesis 90-day supply, unopened jars can be returned for a refund within 30 days of purchase. Please send photos of the unopened jars first. Refunds are issued only for sealed, unused products in sellable condition, and you're responsible for return shipping, including tracking. A flat $10 restocking fee is deducted from 90-day supply refunds.
What isn't eligible
- Subscription renewals after your first order, once billed or shipped.
- Free gifts, such as the NUTRILINQ carafe and Nourish on-the-go sticks.
- Non-consumable merchandise, sample packs, gift sets and limited editions.
- Requests made more than 30 days after purchase.
Damaged orders
If your order arrives damaged, email hello@nutrilinq.com within 7 days of delivery with photos of the product and packaging, and we'll make it right.